Smooth Operators 2

Smooth Operators 2 is a tycoon and simulation game about building a customer service company and leading it to financial success. You design and expand an office building, hire employees to fulfill contracts and manage the business while keeping your staff happy.

Run your company

Balance operational workloads and the other demands of running an outsourced Customer Experience operation. Different character classes, not just Agents, have clear objectives, and you must manage increasingly varied workloads each day while developing the business at a controlled pace. Staffing needs to cover these workloads, while employee well-being also affects how content your staff are.

Build and research

The building system lets you create a dynamic, organic office that can grow upwards. A new Research system lets you choose which areas to prioritize as you develop the company.

Guidance from Jill

Jill, the receptionist, guides you through the game using an interface with intelligent NLP/AI-driven chat functionality.