First Line

First Line is set in 2001, where you begin your first shift providing IT support at Meridora Solutions, a company that serves dozens of client businesses. You reset passwords, recover crashed machines and handle callers, trying to close each ticket before its SLA expires. An unexplained support request from Floor 7 gradually draws you into a mystery inside a building that officially has only six floors.

Handle the calls

Your conversations affect how customers and colleagues treat you, and can shape later events. Patience earns trust but uses energy; sarcasm may feel satisfying, but someone else bears the cost. Stress builds during the day, pressure leads to mistakes, and the effects of a bad conversation can linger. Colleagues remember your behaviour, management notices patterns, and the company’s internal feed responds to what happened the day before.

You investigate the Floor 7 mystery one ticket at a time, piecing together the truth through conversations, forgotten files and things that were never meant to exist. Files accumulate on the network, and decisions can echo through later shifts, turning small moments into larger stories. There is also a night shift that nobody talks about.

Learn the job

The company Wiki records the fixes you discover. When a problem returns, you can use what you learned to solve it faster; progression comes from building your knowledge of the job. The game also tracks career progression, and even being fired becomes part of your story.

Twelve diagnostic minigames draw on IT support tasks, including Task Manager, Terminal, Networking, Registry, Disk Management and Spam Analysis, as well as stranger systems. Each is introduced through the MeridoraWiki.

Game modes

The game has three modes:

• Story Campaign: work through the story of your career and the Floor 7 mystery.
• Infinite Shift: continue taking support shifts.
• Daily Shift: take on the same challenge as everyone else, with one attempt per day and a streak to protect.

Calm Mode is available from the beginning for a more relaxed experience.